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ATM Escort Services order in Columbus
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ATM Escort Services order in Columbus
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ATM Escort Services

ATM Escort Services

ID: 84178: 41257
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USA, Columbus
Description
The St. Moritz ATM Escort Services are a specialized service providing armed escorts for ATM repair technicians. The armed escorts provide a safe and secure perimeter environment for front end servicing of the ATM. This allows the ATM repair technician to safely service the equipment and get the ATM machine back online. ATM repair technicians may request armed escorts at any time, but mainly use them for high risk areas or at night. These armed escorts are requested by the ATM repair technicians through the St. Moritz International Communications Center which handles a volume of over 14,000 technician requests per month. The International Communications Center then has a sixty to ninety minute window to provide the ATM repair technician with an armed escort. All armed escorts carry a registered firearm, are easily identifiable and have two way means of communication.


St. Moritz is currently performing the armed escorts for ATM repair technicians in the United States, Canada, Puerto Rico, and Guam. Since the services inception in late 2001, over 700,000 armed escorts have been performed without incident.

In 2005 St. Moritz Security Services, Inc. was selected by NCR as the first vendor to receive the "Award of Excellence". The award was given by Dave Henderson Vice President Worldwide Customer Service.

In 2011, as part of Diebold's Global Supplier Summit honoring the strategic suppliers who achieve excellence in its Supplier Certification Award Program, St. Moritz received the Bronze Award for Supplier Excellence. Criteria for performance measurement include quality, delivery, cost reduction, contract compliance, customer satisfaction, cost competitiveness, continuous improvement and overall business relationship. Quarterly results are combined to determine the overall score for the year.

Along with NCR and Diebold, St. Moritz has anational agreement with Wincor-Nixdorf to provide armed escorts in all fifty states, Canada and Guam for Customer Service Engineers when repairing ATM machines. These are the three largest ATM manufacturers in the world.

We at St. Moritz are very proud of this distinction and will continue to strive to provide unmatched service to our clients.

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